Terms, cancellation, privacy and accessibility.

Terms of use

These terms apply to creatorsconnect.org and to any session, event or program you book with Creators Connect, a California nonprofit public benefit corporation based in Los Angeles (“Creators Connect,” “we,” “us”). By using the site or booking a session, you agree to them.

1. Who can use Creators Connect

You must be 18 or older to book a session or join the mentor network. People under 18 take part only through a school or institution program, under that institution’s agreement and supervision.

2. What we provide

Creators Connect connects people with vetted, independent professionals for career conversations, feedback and guidance, and delivers career programs for schools and institutions. Sessions share experience and perspective. They are not legal, financial, medical, mental health, immigration or tax advice, and we do not guarantee any job, internship, admission, funding or other outcome.

3. Mentors are independent

Mentors are independent professionals, not employees or agents of Creators Connect. Their views are their own. We review every mentor before they are listed, but we cannot verify everything a mentor says in a session.

4. Booking and payment

• You request a session on our site. We confirm your mentor, time and price by email.
• A booking is confirmed only once it is paid in full. Prices are in U.S. dollars and are set by mentors at or above our platform minimums.
• Once we confirm your price, it will not change for that booking.
• Cancellations and refunds follow our cancellation policy.

5. How we expect everyone to behave

Be respectful and professional. Harassment, discrimination, threats, sexual content, and recording a session without everyone’s consent are not allowed. Session links are for the person who booked them and may not be shared. If someone breaks these rules, we may end the session, cancel future bookings and remove access, without a refund.

6. Keep bookings on Creators Connect

For 12 months after we introduce you to a mentor, book any paid sessions with that mentor through Creators Connect. Mentors agree to the same rule. This keeps the network sustainable and funds our free programming for students.

7. Content and materials

Our site, Career Conversations, Career Passport templates, curriculum and brand belong to Creators Connect and are for your personal, non-commercial use. Anything you share with us, like a resume or portfolio, stays yours. You give us permission to use it only to deliver your session or program.

8. Feedback and outcomes

After sessions and programs we ask short questions about how it went. We may use answers in anonymized or combined form to improve our work and report outcomes to partners and funders. We will not publish your name or words without your permission.

9. Third-party tools

Sessions may use outside services such as video calling, scheduling and payment tools. Those services have their own terms, and we are not responsible for their outages or practices.

10. Limits of liability

We provide the site and sessions “as is.” To the fullest extent the law allows, Creators Connect’s total liability for any claim related to a session is limited to the amount you paid for that session, and we are not liable for indirect or consequential losses. Nothing here limits rights you have under California law that cannot be limited.

11. Resolving problems

If something goes wrong, email [email protected] first. We will work with you in good faith to resolve it within 30 days. These terms are governed by California law, and any dispute will be handled in the state or federal courts in Los Angeles County, or in small claims court where eligible.

12. Schools, institutions and employers

Programs for schools, universities, workforce organizations and employers follow the written agreement signed with that organization. If that agreement conflicts with these terms, the agreement controls.

13. Changes to these terms

We may update these terms and will change the effective date when we do. Bookings already confirmed follow the terms in effect when they were confirmed.

Cancellation & refund policy

Mentors reserve time for you and turn down other work to hold it. This policy is built to be fair to you and to them. All times are Pacific Time and are based on when your email reaches [email protected].

Private, Career Exploration, Review and Strategy sessions

• 48 hours or more before the start: full refund, or reschedule at no charge.
• 24 to 48 hours before: no refund. You may reschedule once at no charge within 60 days.
• Less than 24 hours before, or no-show: no refund and no reschedule.
• Running late: the session still ends at its scheduled time. Arriving more than 15 minutes late without telling us counts as a no-show.
• One reschedule per booking. A rescheduled session is final and cannot be refunded.

Group Expert Sessions

• 72 hours or more before the start: full account credit, valid for 12 months.
• Less than 72 hours before, or no-show: no refund or credit.
• Can’t make it? You can give your seat to someone else at any time before the session at no charge. Just email us their name and email.

Group Career Events and custom programs

Private events and custom programs follow the payment and cancellation terms in your written quote or agreement.

If we or your mentor cancel

If your mentor cancels, misses the session, or arrives more than 15 minutes late, or if we cancel a group session (for example because too few people registered), you choose: a full refund, or a priority rebooking with the same or a comparable mentor.

Technical problems

If a session cannot go ahead because of a problem on our side or your mentor’s side, we will rebook it at no cost. Problems on your side, such as your connection or device, fall under the normal rules above, but tell us within the first 10 minutes and we will do our best to help.

Refunds and credits

• Refunds go back to your original payment method within 10 business days.
• Credits have no cash value, cannot be transferred (except by giving your seat away as described above), and expire 12 months after they are issued.
• Sessions are not refunded because of the advice given or the outcome afterward. If a session did not happen as booked, email us within 7 days and we will make it right with a credit or a rebooking.

How to cancel or reschedule

Email [email protected] with your name, the session and its date. We will confirm by reply.

Privacy

When you submit a form on this site, your details go to the Creators Connect team so we can reply, arrange sessions or programs, and follow up on your request. Submissions are stored securely in our records system (Airtable). The site is hosted by Cloudflare. Payments are handled by our payment provider, and we do not store card numbers.

We do not sell your information. We share it only with the mentor or partner needed to deliver what you asked for, with service providers who help us run Creators Connect, or when the law requires it.

Our website is not directed to children under 13, and we do not knowingly collect their personal information through it. Information about students in school programs is handled under each school’s agreement with us.

To see, correct or delete your information, email [email protected].

Accessibility

We want this site to work for everyone. It supports keyboard navigation, screen readers, readable contrast and reduced-motion settings. If anything gets in your way, email [email protected] and we will help and fix it.